"The one thing that will always stand out about Louisville is the exceptional service we receive from Louisville Tourism. They go above and beyond our expectations and treat our group like extended family. This year with the death of a NC advisor during the awards session, Cinnamon Jawor's commitment to the city and her customers was exceptional. On a Friday evening, Cinnamon immediately jumped in and assisted with getting a chaplain and grief counselors to the hotel to speak to the advisors students, she touched base with the state director immediately to see how she could be of further assistance in getting the gentleman's wife to the hospital to see him and already had a plan devised to get her through the airport swiftly if necessary. Cinnamon was wait at the hotel to greet the NC state director and connect him with the chaplain. Cinnamon's actions are an evident example of how to make a customer feel appreciated, valued and supported." – Ashley Ridgeway, Manager, SkillsUSA
"There are no words that I can come up with to thank you for everything last week. I’ve worked with a lot of CVB’s & Sports Commissions over the years and there are very few that could come close to meeting the standard that you have set. The entire experience from contract through execution was so seamless. It’s clear that you are a team, enjoy working with each other, communicate clearly and follow through on all of your promises. In addition, it was wonderful to see a presence from the entire tourism community throughout the week from dinners to drop-bys. It’s so nice to know that an event is more than room nights, it’s something that the community enjoys hosting and supports. I’ve sat in many an education session at the various conferences where you have presented and will continue to do so, I got better at my job this past week learning from the three of you and watching you guys in action Thank you so much for all of your time and even more so, for your friendship. You guys are amazing people and Louisville was a fabulous host." – Beth Porreca, Senior Director, USAFOOTBALL
“During my time with JVA I have had the opportunity to work with Brad Knapp and the great Louisville Tourism team. They are all first-class people who will do just about anything (from coordinating local travel, to hanging signs with your logo throughout the city, to having the amazing bugler play call to the post to start your event) to make your company and event successful during your time in Louisville. Sometimes we as event organizers get afraid to ask for help or ideas when working with host cities but I highly recommend you ask questions or for ideas with the Louisville Tourism staff as they have been a tremendous resource for us.” – Steve Bailey, Director of Events, Junior Volleyball Assn.
Brad is an outstanding partner. I seek his counsel beyond destination services to ensure a great experience for our attendees. He is an invaluable partner who helped me deliver an in-person event for 750 people last July in spite of the pandemic.
– Rhonda Caldwell, Executive Director, KY Assn. of School Administrators
“Planning an event with the new requirements due to COVID is overwhelming but Brad Knapp has been amazing to work with. He has great “out of the box” ideas on how to make things work even with all the new changes. With his expertise, I feel much more confident that in person meetings will be just as successful as they were pre-COVID. I appreciate his help and all the help from Louisville Tourism in helping to make our conference a success!”
– Laura Cole, Director of Board Team Development, KY School Board Assn.