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Partner Commitment To Quality

As a Partner of Louisville Tourism, we will safeguard the destination, promote tourism and guide all actions in business by adhering to the Louisville Tourism standards for visitor treatment, which include:

  • Professionalism: To consistently honor all commitments to our customers; to say what we mean and deliver what we promise.
  • Accountability:  To provide value and high standards in products and services; to provide a safe environment for customers and employees; and to obey all applicable laws.
  • Respect: To treat our customers, our suppliers and employees with dignity and fairness.
  • Truth: To build confidence in our business and other businesses within the destination by being wholly honest in all endeavors.
  • Nurturing: To provide service that exceeds the expectations of our visitors by encouraging industry education and training programs.
  • Experience: To show by example what we have known for a long time – customer satisfaction equals success. 
  • Responsiveness:  To quickly respond to all inquiries and make every effort to resolve customer issues.
  • Service: To do our part to improve our business, industry, community, commonwealth and country. 
2019 Derby

Kentucky Derby

May 4, 2019
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