Team Relations Specialist - Sports Housing
- Team Travel Source
Application Deadline: 06-30-2022
Team Travel Source Company Overview:
Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, USA Field Hockey, Varsity Spirit, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company. We currently have two offices located in Louisville, KY and Millersville, MD.
Equal Employment Opportunities:
The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry, disability, or status as a special disabled veteran in accordance with applicable federal laws, or other human differences.
General Job Overview:
The primary job of the Team Relations Specialist is to work directly with each team who has, is or will be attending our partner events. The Team Relations Specialist sets up their housing block for each event they are attending and works with the National Account Manager and Hotel Relations Manager to make sure that each step of the housing process is moving along smoothly. The Team Relations Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service.
Duties and Responsibilities:
• Serve as the first customer service “touch” for teams attending assigned accounts.
• Work with event producers to acquire registration and collaborate on outreach to teams.
• Proactively contact all teams who have attended in the past, who are targeted to attend and/or who are registered for the event to secure their team blocks.
• Work directly with teams to present and finalize hotel options and fulfill their housing needs for each event.
• Create customized booking links complete with pictures, text and logos as avenues for reservations.
• Regularly communicate with the team contacts regarding pick-up, reduction dates, expiration dates via email and the event dashboard.
• Update the internal database with trackable notes.
• Serve as customer service liaison between hotel, event producer, team contact and guests.
• Upsell to all team contacts regarding our ability to help them with other event room block needs.
• Travel to conferences, training sessions, client meetings, site visits and events as necessary to meet and assist partners and team contacts.
• Other miscellaneous duties as needed.
• Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.
• Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.
• Strength in multi-tasking - Must be able to handle multiple partners, projects and tasks at once.
• Detailed orientated - Requires proper tracking, note taking and reporting.
• Strong organizational skills required.
• Deadline driven – Must meet all deadlines and goals.
• Good communication skills - Must be a good communicator. The job requires consistent written and oral communication with National Account Manager & Inventory Control Manager to keep them fully aware of event pickup and to alert them to problems in a timely manner.
• Must be customer service orientated.
• Must be a self-starter/independent worker.
• Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.
Abilities and Experiences:
• Experience with Microsoft Word, Outlook and Excel is a must.
• Customer Service experience a benefit.
• Sports experience is helpful but not required.
• Salary and benefits commensurate to education and experience.
• This job may require a non-compete agreement to be signed as a condition of employment.
If interested, please email your resume to Beth Matran at Bmatran@teamtravelsource.com.
For more information, visit https://www.teamtravelsource.c...