Front Office Manager : Official Travel Source

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Front Office Manager

  • Galt House Hotel

Position Type:
  • Full Time

  • First

  • Hotel

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Application Deadline: 2023-04-30 14:38:26

Job Description The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Work Requirements Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations Complete the checklist as designed to expedite check-ins for guests. Specifics to include VIP guests, arranging amenities, blocking room, running daily reports and maintaining the logbook Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place Assist in motivating, supervising, coaching, developing, empowering and disciplining the Front Office Agents Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business Ensure Standard Operation Procedures are being followed by Front Office staff Establish a positive and effective working relationship with all departments in the hotel Assist in controlling open and closed dates, availability and condition of rooms Complete weekly supply inventories to ensure adequate pars of such Provide a positive, enthusiastic, and productive work environment through setting an example and consistency of daily work habits and standards Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques Keep the Rooms Director informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions May supervise a mid/large team of support, production, craft or lower-level professional employees May manage elements/portions of a budget Primary contribution is supervising other people Schedules work, approves vacation and manages overtime Assigns and checks work, provides guidance, training, day-to-day direction Knowledge of Front Office policies and procedures and those relating to the safety and security of guests and hotel property Other duties as assigned by management. Qualifications College Degree Preferred Minimum 3 years of a lead role or supervisory experience Minimum 5 years Front Office experience in a hotel required Professional appearance and demeanor required Must be able to communicate effectively with all levels of Management Must have the ability to handle stress and pressure while maintaining composure Must have the ability to resolve problems effectively and in a positive manner Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts Must be detail oriented and have strong organizational skills Must have proper telephone etiquette Must be able to multi-task and to meet deadlines Basic computer skills including Microsoft Office Software including Word and Excel are required; prior experience using Epitome is a plus Ability to read, write and speak English to prepare complex reports of room availability and revenues generated Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error Must be able to work a flexible schedule including nights, holidays and weekends as business demands Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.