- Michter’s Distillery LLC
- Full Time
Application Deadline: 2022-06-30 13:37:12
Headquartered in Louisville, Kentucky, Michter's has a rich and long legacy of offering traditional American whiskeys of uncompromising quality. With each of its limited production offerings aged to its peak maturity, Michter's highly acclaimed portfolio includes bourbon, rye, and American whiskey.
Michter’s Distillery is seeking a Distillery Associate to work at our Fort Nelson Distillery located at 801 W Main St., Louisville, KY 40202. This will be an opportunity to become involved in the bourbon industry, one of Kentucky’s finest traditions. This position will report to the Visitor Experience Manager and is responsible for delivering the highest standard of educational and hospitality experience. This facility will include educational tours, ticketing and gift shop sales, a tasting room, a bar, and an e-commerce platform. Responsibilities will include but not be limited to the following:
Primary Job Tasks and Responsibilities
Develop a complete understanding of Michter’s operations through work in our distillery at 2351 New Millennium Dr., Louisville, KY, 40216 to include but not limited to: filling barrels, dumping barrels, and bottling operations.
Perform daily startup and shutdown processes.
Learn and educate on Michter’s distillery operations and processes.
Operate in compliance with, and encourage adherence to, all applicable laws and regulations governing distilled spirits manufacturing, including sensory and tasting experiences.
Comfortable working in a consumer-facing environment and interacting with Michter’s guests to greet and educate on Michter’s brand heritage, quality and key differentiating philosophies.
Conduct public and private educational experiences at the Michter’s Ft. Nelson Distillery.
Learn and educate on the history of the Ft. Nelson building.
Learn and lead guided sensory and tasting experiences.
Ensure facility is well maintained, clean and welcoming at all times.
Identify, understand and accommodate guest special needs and requirements
Operate retail, ticketing and compliance software for legal drinking age.
Maintain visual displays, stock retail items, conduct inventory counts and receive and stock merchandise.
Respond to phone calls and answer guest questions.
Able to count cash drawers and manage credit card processing.
Able to advise guests on other Kentucky Bourbon Trail locations, local attractions, other hospitality.
Assist with curbside sales events
Assist with special event requirements as needed.
Assist with bar setup, cleanup and back bar support when needed.
Provide exceptional customer service.
May be called upon to support other responsibilities outside of normal working hours.
Adheres to all company policies regarding health, safety, environmental and quality standards.
Immediately reports all safety, environmental, and quality issues to leadership.
Education and Experience
High School Diploma or equivalent.
Previous experience in the spirits industry a plus.
At least one year in hospitality, customer service or retail.
Excellent communication skills - written and verbal.
Knowledge of the bourbon industry preferred.
Any knowledge of barbacking/bartending is a plus.
Key Requirements and Competencies
Must be a team player and able to work well in a team environment.
Must be able to multi-task.
Must be comfortable encouraging sales and engaging guests.
Positive and motivational attitude and good interpersonal skills.
Quickly adaptable to changing work responsibilities.
Able to interact with guests and create fun and memorable experiences.
Able to promote a great consumer image of the Michter’s brand.
Able to prioritize and maintain focus in a fast paced environment.
Flexibility and willingness to work necessary overtime as required.
Ability to be flexible on a daily basis to meet the needs of the business.
Ability to recall facts, figures and events from memory.
Must be active and able to interact throughout the experience daily having ability to stand for up to 8 hours and the ability to lift 25 pounds if required.
Able to work proficiently with Microsoft Word and Excel.
Must be available to work weekends and overtime.
To be eligible for this position, any offer of employment is contingent upon full vaccination against COVID-19 before the candidate’s assigned start date. “Full vaccination” is defined as more than 14 days after the second shot of the two-shot vaccine (Pfizer / Moderna) or 14 days after a single shot of the single-shot vaccine (Johnson & Johnson / Janssen). If a candidate is not fully vaccinated against COVID-19 on or before his/her/their assigned start date, that will be grounds for withdrawal of the offer of employment. Michter’s is an equal opportunity employer and will consider accommodations to this requirement for disability-based and religious-based reasons subject to proper documentation.