Guest Services Shift Manager : Official Travel Source

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Guest Services Shift Manager

Application Deadline: 08-31-2020

APPLY HERE - ESSENTIAL FUNCTIONS Supervises front office reservations, gift shop and customer service. Verifies ticket sales receipts, balances accounts and prepares sales reports. Answering multi-line phones, taking reservations, selling souvenirs and boarding cruises. Excellent customer service. Examples of Duties EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) UNDER GENERAL SUPERVISION: Accesses the reservations system, provides information to callers concerning cruise bookings, costs, dates of availability and excellent customer service. Compiles sales data, prepares reports on activity and operations. Processes reservations, credit card charges and enters information into the reservations system. Assists in monitoring inventory levels, orders, receives, stores supplies, materials and equipment for the gift shop and riverboats. Respond to website inquires for reservations. Obtains cash from safe, assigns cash register money to work stations. Help to prepare wristbands & tickets prior to cruise boarding. Performs related work and other duties as assigned. Minimum Requirements SPECIAL REQUIREMENTS Must be a minimum of 18 years of age. Must have excellent customer relation skills. Cash handling experience Supplemental Information EOE APPLY HERE -