City Information Agent
Application Deadline: 09-30-21
POSITION SUMMARY As a City Information Agent at Louisville Tourism, you will have the opportunity to provide city concierge services to visitors and convention attendees onsite at events and through a call center. Both locations will require a general knowledge and passion for the city, strong interpersonal skills, and a positive and friendly attitude. This position is the first impression for a visitor planning their experience in Louisville. PRIMARY DUTIES AND RESPONSIBILITIES: Call Center: Answer telephone calls for information regarding convention housing, event and general city experiences Process new hotel reservations, cancellations, changes, rooming lists and general inquiries for convention hotel reservations via the online Meetingmax hotel reservation system. Provide visitor information regarding where to stay, restaurants, attractions, neighborhoods, transportation and more. Provide assistance with booking hotel reservations for leisure purposes through the online aRes reservation system. Respond to questions and general inquiries via email Open and sort mail and faxes received and distribute appropriately; Assist with special projects as time allows to include data entry, mass mailings, gift wrapping and more Call hotels to check hotel availability: Assist with telemarketing to potential attendee lists to assist in attendance building for incoming conventions and events. Onsite: Interact with and provide personal assistance to meeting, convention and event attendees and spectators with city information onsite at events. Areas of assistance could include: restaurant reservations, attraction information, location services and transportation guidance. Organize and manage brochures, flyers and other printed materials in the city information booth. Other duties as assigned. QUALIFICATIONS: Microsoft Office and general computer skills Customer service experience is preferred Knowledge of the Louisville area and passion for the city Superior oral and interpersonal communication skills Schedule flexibility. Ability to work weekends, early mornings and evenings when required Ability to work alone or with a partner onsite at events Ability to multi-task in fast paced and diverse work environment Physical Requirements: Standing for extended periods at trade shows or events when assigned Walking to and from work location onsite at events Ability to lift up to 20 pounds Shift Schedule: This position could range from 1-4 days a week and anywhere between 10-20 hours per week and may require some nights and weekends.