Accommodations

Dedicated and committed front-line non-managerial staff; providing exemplary customer service to the guest and visitors, creating a positive and enjoyable environment for the overall guest-experience. This category includes: night auditor, bellman, guest service representative, banquet, front desk clerk, lobby attendant and many more.

Attractions and Casinos

Non-managerial staff that assists with the day-to-day efforts that contribute to the success of their organization; while indirectly or directly affecting the guest or the visitor in an enriched, positive and uplifting manner.

Restaurants

Hard working, good listeners, pain staking-long hours and diligent describes the dedicated non-managerial staff in this category. This category includes: bartender, wait staff, cook, food-runner, cashier, hostess and etc.

Transportation

These individuals are responsible for making the guest/visitor feel safe while traveling to and from the airport or around Louisville. These individuals are considered transportation ambassadors that are well informed and knowledgeable of the area – they are a source of information. This category includes: bus drivers, limo drivers, airport, taxi cab drivers, etc.

Behind the Scenes

Non-managerial staff members that work tirelessly and diligently behind the scenes contributing to the success of the front-line day-to-day operation. This category includes: revenue specialist (hotel), gardener, caterer, accounting, techncian, kitchen, housekeeper, etc.

Volunteers

Special people that devote their free time to serving the hospitality community.

Note: The ROSE awards is an individual award, and cannot be awarded to groups.